Food is cooked fresh each morning for the orders we have received, so our cancellation windows are tight. Here is exactly how it works.
Cancelling a single order
Before the cut-off time for your slot: cancel for a full refund. Message us on WhatsApp at {{PHONE}} with your order code.
After the cut-off time: we have already bought and begun cooking your food, so the order cannot be cancelled or refunded.
If something is wrong with your order
Tell us within 4 hours of delivery, with your order code and a photo if possible. If we sent the wrong bowl, missed an item, or the food was not in good condition, we will replace it on the next working day or refund it in full, whichever you prefer.
If we cannot deliver
If we cancel your order for any reason — a kitchen problem, no rider, or an address outside our delivery area — you get a full refund, or the bowl is returned to your plan.
Meal plans
Skipping a day: free. Tell us before the cut-off and the bowl stays on your plan.
Before your first delivery: cancel the plan for a full refund.
After you have started: we refund the unused bowls at the single-bowl price, not the discounted plan price. Used bowls are charged at the regular rate.
Pausing: tell us and we will pause your plan; the unused bowls remain yours.
How refunds are paid
Refunds go back to the UPI ID or account you paid from. We start the refund within 2 working days of agreeing it, and banks usually take a further 3 to 7 working days to show it.
How to reach us
WhatsApp {{PHONE}} (fastest) or email {{EMAIL}} with your order code. We reply on working days.